What services do you offer?
We offer comprehensive dog care services including walking, grooming, training, pet sitting, transport, and photography. All services are tailored to your dog's specific needs and your schedule. We also provide specialized care for puppies, senior dogs, and dogs with special requirements.
Are your staff qualified and insured?
Yes, all our staff are certified professionals with relevant qualifications including pet first aid, dog training certifications, and grooming licenses. We are fully insured and licensed by the QLD Office of Fair Trading for your peace of mind. All team members undergo regular training and background checks.
How do I book a service?
You can book through our website contact form, call us directly on (07) 3456 7890, or send us an email. We offer flexible scheduling and can accommodate last-minute requests when possible. We recommend booking at least 24 hours in advance for best availability.
What areas do you service?
We primarily serve Northgate and surrounding suburbs including Chermside, Nundah, Virginia, Bracken Ridge, Sandgate, and Bald Hills. We also service parts of Brisbane's northern suburbs. Contact us to confirm service availability in your specific area.
Do you offer emergency services?
Yes, we provide 24/7 emergency support for our regular clients. We can assist with urgent pet care needs, coordinate with veterinary services, and provide emergency pet sitting when needed. Our emergency hotline is available for existing clients.
What are your pricing options?
Our pricing varies by service and duration. Dog walking starts from $25, grooming from $45, training from $60, and pet sitting from $35. We offer package deals and loyalty discounts for regular clients. Contact us for a personalized quote based on your specific needs.
Do you handle aggressive or reactive dogs?
Yes, we have experienced staff trained to work with dogs that have behavioral challenges. We conduct thorough assessments and create customized care plans. For safety, we may require additional training sessions or specialized handling for dogs with severe aggression issues.
What happens if my dog gets injured during a service?
We have comprehensive insurance coverage for all services. In the unlikely event of an injury, we immediately contact you and seek veterinary care if needed. We document all incidents and work with you to ensure your dog receives the best care possible.
Can you accommodate special dietary requirements?
Absolutely! We can accommodate special diets, medications, and feeding schedules. We work closely with veterinarians and follow your specific instructions for your dog's health needs. We also provide detailed reports on feeding times and any observations.
Do you provide updates during pet sitting?
Yes, we provide regular updates including photos, videos, and detailed reports about your dog's activities, behavior, and well-being. We use our mobile app to send real-time updates and are always available for check-ins via phone or text.
